INFORMATION WE COLLECT
We may collect information that personally identifies, relates to, describes, or is capable of being associated with you (“personal information”), including:

• Identifiers, including name, physical address, email address, phone number, social security number, driver’s license or other government identification information, account identifiers and login credentials, and credit and identity information relating to data used to identify an individual.

• Characteristics of protected classifications under applicable laws, including age and date of birth.

• Commercial information, including payment card or bank account information, account history relating to an individual’s purchases, service profile information relating to an individual’s purchases and interests, feedback information, communication preferences, customer service and communication history, information related to home ownership or energy usage, and utility provider.

• Internet or other electronic network activity information, including IP address, log data, analytics data, application data, device ID, and other data collected through cookies and similar technologies.

• Geolocation data, including general geographic location or more precise location when permitted by law.

• Audio, electronic, visual, thermal, olfactory, or similar information, including, where permitted by law, recordings of phone calls between us and individuals and audio, image, and video recordings of visitors to our offices or events.

• Professional or employment-related information, including the business or organization an individual represents, their title with that business or organization, and information relating to their role with the business or organization.

• Sensitive Personal Information, including social security number, driver’s license or other government identification information, precise geolocation data, and account login credentials. Each type of Sensitive Personal Information may also fall under another category of personal information.

• Demographic information, including age and date of birth.

• Inferences drawn from other personal information or data, including our predictions about interests and preferences and related service profile information.

1. HOW WE COLLECT INFORMATION
   There are several ways that we may collect personal information, including (A) information you provide to us directly; (B) information that we automatically collect; and (C) information we receive from third parties.

A. Information You Provide To Us

We may collect personal information directly from you when you provide it to us through the Sites or Services. This may include when you use our Sites or Services, register or create an online account with us, purchase products or services, request information from us, sign up for newsletters or our email list, enter into sweepstakes or other promotions, fill out a survey, request customer support, or otherwise communicate with or contact us (e.g., information you provide to DGS representatives or at retail store kiosks). The phone number(s) you connected for SMS communication will not be shared with third parties for marketing purposes. Your information is kept confidential and used solely for relevant communications from Divine Gifts Solar.

B. Information Automatically Collected

Whenever you visit or interact with the Sites, we may use a variety of technologies such as cookies, clear GIFs, pixel tags, log files, and other technologies or third-party services (such as LeadID) to automatically or passively collect personal information about users of the Sites and interactions with our emails and online advertisements.

We may also automatically collect the following information about you:

• Energy Usage Information: We may collect information about your energy usage and related information as explained in “NOTICE OF ACCESSING, COLLECTING, STORING, USING AND DISCLOSING ENERGY USAGE INFORMATION” below.

• Computer or Device Information: We may automatically collect your Internet Protocol ("IP") address or other unique identifier or information from the computer, mobile device, tablet or other device you use to access the Sites, including but not limited to your browser type, device type, system type, and the domain name from which you accessed the Sites.

• Usage Information: We may collect information about your use of the Sites, including the date and time you visit the Sites, the content, areas, or pages of the Sites that you visit, the website or app from which you navigated to the Sites, the page or app you visit after leaving the Sites, the amount of time you spend viewing or using the Sites, the number of times you return to the Sites, as well as other click-stream or usage data, and whether you open, forward or click-through an email to the Sites. For legal compliance purposes, we may also capture or record your interactions with www.divinegiftssolar.com to confirm that your information was submitted to us through www.divinegiftssolar.com.

Via Our Third-Party Service Providers

We may use third-party service providers to support our Sites. Some of these service providers may use technology such as cookies, web beacons, pixel tags, log files, Flash cookies, or HTML5 cookies to receive, collect, and store information.

Use of Third-Party Analytics and Technologies

We may use third parties' analytic and tracking tools, such as Google Analytics for Display Marketing, to better understand who is using the Sites, how people are using the Sites, and how to improve the effectiveness of the Sites and their content, and to help us or those third parties serve more targeted advertising to you across the internet. These tools may use cookies, web beacons, pixel tags, log files, Flash cookies, or other technologies to collect and store information about you. They may also combine information they collect from your interaction with the Sites with information they collect from other sources. We do not have access to, or control over, these third parties' use of cookies or other tracking technologies.

To learn more about our interest-based advertising and your advertising choices relating to the collection and use of your information, please see the "How We Use Your Information" and "Your Choices and Opting Out" sections below.

Information You Provide Through Third-Party Websites or Services

If you connect or link to us through a third-party website or service, such as a social media account, we may automatically receive certain information about you based on your registration and privacy settings on those third-party websites or services. This may include, but may not be limited to, your name, username, demographic information, updated address or contact information, location, interests, and publicly-observed data, such as online activity.

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C. Information Collected from Other Sources

We may acquire personal information from other sources, including:

• From Our Partners and Service Providers: We may use third-party service providers to support our Sites and Services and perform other business processes on our behalf, including, without limitation, to perform credit checks and process credit card payments. We may obtain personal information from these third parties.

• From Other Third Parties: We may obtain personal information about you from other third-party sources, including commercially available sources such as data aggregators and public databases. This information may include your name, demographic information, utility usage information, interests, and publicly-observed data, such as online activity.

D. Combination of Information

We may combine the personal information we receive from and about you — including information you provide directly, information collected automatically through our Sites and/or Services, and data from third-party sources and your installed solar system — to enhance, customize, or improve your experience and our Services.

 

3. HOW WE USE YOUR INFORMATION

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A. Information Use By or For DGS

We may use the personal information we collect from and about you for purposes including, but not limited to:

• Providing our Sites and/or Services and their contents to you.

• Analyzing, improving, operating, and maintaining the Sites, Services, and other systems, and developing new products and services.

• Providing information, products, or services you request from us, and communicating with you when necessary.

• Planning, implementing, and evaluating energy-use and efficiency programs, such as demand response programs.

• Assessing the suitability of your home for a solar system.

• Allowing you to take actions related to your account, such as:

  • Tracking solar system installation progress

  • Managing payments

  • Viewing billing history and production data

  • Calculating post-solar savings

  • Downloading system agreements

• Fulfilling our contractual obligations, including billing and collection.

• Notifying you of changes to our Sites and/or Services.

• Providing customized content, targeted offers, and advertising across platforms (e.g., our Sites, email, direct mail, social media).

• Evaluating marketing program effectiveness.

• Using anonymized or aggregated data for analytics and demographic insights.

• Other purposes described at the time of collection.

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Use of Sensitive Personal Information

We use Sensitive Personal Information only for specific purposes including:

• Providing requested goods or services

• Delivering customized content

• Performing credit checks and processing payments

• Evaluating home suitability for a solar system

B. How We Use Your Information for Interest-Based Advertising

We may engage third parties to deliver tailored advertising about our products and services based on your online behavior. These third parties may use technologies like cookies, web beacons, and pixel tags to track your activity and serve targeted ads.

We also use platforms like Facebook Custom Audiences or Twitter Tailored Audiences to display personalized ads. These tools allow us to deliver ads without sharing your actual personal information with the social platforms. See the “Interest-Based Advertising Choices” section for opt-out instructions.

4. DISCLOSURE OF YOUR INFORMATION

A. Disclosures of Personal Information by You

Our Sites allow you to interact with content and share information in a variety of ways, including:

• Filling out forms or surveys

• Rating or reviewing services

• Participating in online communities

• Linking or sharing content via social media

Information you share in public forums (e.g., blogs, chat rooms, or third-party sites linked to from our Sites) becomes public. Please use caution when disclosing personal information in these areas.

B. Disclosures of Personal Information by Us

We may disclose your personal information for business and operational reasons, including:

• Affiliates: To our affiliated companies for operational and support purposes.

• Service Providers: With vendors and contractors who help us operate our business, and who are contractually obligated to keep your data confidential.

• Business Transfers: In the event of a sale, merger, acquisition, or bankruptcy, your data may be transferred as a business asset.

• Marketing Partners: We may share data with advertisers or partners (e.g., via cookies or pixels) to help manage marketing efforts across platforms.

• Demand Response Programs: To utilities or distributed energy resource providers for your participation in grid services or energy-saving programs. (See “NOTICE OF ACCESSING, COLLECTING, STORING, USING AND DISCLOSING ENERGY USAGE INFORMATION.”)

• Legal Compliance: To comply with legal obligations, court orders, or law enforcement requests.

• Protecting Rights and Safety: To enforce terms of service, prevent fraud, or ensure the safety of users and company assets.

• Aggregated or De-identified Data: We may share non-identifiable or aggregated data with third parties for research, analysis, or marketing.

We may also disclose information for purposes identified at the point of collection.

Note on Sales and Sharing Under Privacy Laws
We may disclose personal information to third parties in a manner considered a “sale” or “sharing” under applicable data privacy laws. These third parties may include affiliates, nonprofits, energy providers, marketing partners, and analytics firms. While identifiers may be shared for marketing, we do not sell or share your text message opt-in data. Your consent to receive text marketing is not transferable.

5. YOUR CHOICES AND OPTING OUT

A. Cookies, Tracking Options, and “Do Not Track” Disclosures

Some parts of our Sites require cookies to function properly. You may adjust your browser or device settings to disable cookies or limit tracking. However, disabling cookies may impact your ability to access certain features or functionalities of the Sites.

Our Sites currently do not respond to "Do Not Track" signals or similar browser settings. We may use cookies and related technologies to deliver more relevant advertising and to associate data across different devices you use.

B. Interest-Based Advertising Choices

You have choices regarding the use of your information for interest-based advertising. To manage or opt out of interest-based advertising by participating organizations, please visit the following resources:

• Digital Advertising Alliance (DAA): http://www.aboutads.info/choices/

• Network Advertising Initiative (NAI): http://www.networkadvertising.org/choices/

• Mobile App Advertising Choices: http://www.aboutads.info/appchoices

• Google Analytics Opt-Out: https://tools.google.com/dlpage/gaoptout/

Additionally, you can manage advertising settings directly from your mobile device or browser to reduce interest-based advertising.

Please note that even if you opt out of interest-based advertising, you may still receive non-personalized ads from DGS or third parties.

C. Unsubscribing from Our Marketing Communications

We respect your privacy and provide you with the opportunity to opt out of marketing-related uses of your personal information.

How to Opt Out

You may request to:

• Unsubscribe from marketing emails

• Be added to our Do Not Call or Do Not Mail lists

Ways to Opt Out

• Email Offers: You can unsubscribe at any time by clicking the "Unsubscribe" link in any marketing email you receive from us.

• Direct Contact: You can also send a request to opt out by:

  • Email: info@divinegiftssolar.com

  • Call: 909 320-2309

Please note: Opting out of communications from DGS does not automatically opt you out of third-party communications. You will need to contact those third parties directly if you wish to stop receiving messages from them.

6. DATA SECURITY

We implement appropriate administrative, technical, and physical safeguards designed to protect the personal information we collect and maintain. These measures are intended to prevent unauthorized access, use, disclosure, or destruction of your information.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. CHILDREN’S PRIVACY

Our Sites and Services are not intended for or directed to children under the age of 13, and we do not knowingly collect personal information from anyone under 13. If we learn that we have collected personal information from a child under 13 without verified parental consent, we will delete that information as soon as possible. If you believe we may have collected such information, please contact us at info@divinegiftssolar.com.

8. YOUR PRIVACY RIGHTS (CALIFORNIA & OTHER JURISDICTIONS)

Depending on your location, you may have certain privacy rights under applicable laws, including the California Consumer Privacy Act (CCPA) or other state-specific privacy regulations.

These rights may include the right to:

• Access the personal information we collect about you

• Request correction or deletion of your personal data

• Opt out of the sale or sharing of your personal information

• Limit the use or disclosure of sensitive personal information

• Request information about data sharing practices

To exercise any of these rights, please contact us using the details in Section 9 below. We may need to verify your identity before processing certain requests.

9. CONTACTING US

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us:

Divine Gifts Solar
Email: info@divinegiftssolar.com
Website: www.divinegiftssolar.com